Support & Help
Quick support about Legback, the first reliable AI legal assistant in Vietnam
Legback, the first reliable AI legal assistant in Vietnam and Asia Pacific, harnesses revolutionary artificial intelligence technology to perform legal tasks with unparalleled speed and efficiency.
Legback is the only AI assistant in the market with a comprehensive database of Vietnamese laws and regulations. It is of utmost importance to us to maintain such a comprehensive law database for our customers, and we strive to achieve this on a daily basis.
Given the distinctive characteristics of legal databases, there may be instances where Legback does not have access to certain law documents. To address this, we provide clients with the capability to upload their own documents to their individual databases, empowering them to enhance and utilize the platform according to their specific needs.
My company often handles matters involving international laws and jurisdiction, extending beyond the scope of Vietnamese laws. How can you help?
We provide customised programs for businesses to address their specific requirements and needs. Please contact us at email@example.com to discuss.
Legback harnesses cutting-edge advancements in AI technology to execute a variety of intricate legal tasks. Our team, comprising attorneys and AI engineers, has extensively tested and fortified Legback with robust safeguards and security protocols, ensuring its suitability for legal practices.
While we’ve implemented crucial measures to enhance the precision of Legback’s responses, it’s important to recognize that AI is not a substitute for human intelligence. Users should not replace human insights with Legback’s answers. It’s crucial to understand that Legback’s responses do not constitute legal advice; rather, Legback is designed to support attorneys in routine legal tasks. However, it cannot and should not replace an attorney’s judgment. The decision on how to utilize the information provided by Legback ultimately rests with the attorneys.
Currently, we only support the desktop version. You may experience a suboptimal user experience when using the mobile platform.
Security, Privacy, Confidentiality
Yes. Any data you provide for Legback, whether during usage or through uploaded information and documents, is encrypted and safeguarded under Legback’s thorough security program.
This security program encompasses governance and technical controls to guarantee the security and monitoring of the platform, data, and code.
Importantly, your information and documents are not utilized to train the Legback platform or its underlying large language model. This level of security may not be present in other generative AI applications, where your data could potentially be accessed and utilized by external parties.
Legback retains search history, metadata, prompts, and completions solely to facilitate the application’s functionality for users and no other intent. The data is securely stored and encrypted at rest using AES-256. Complete and immediate deletion of all data occurs under the following circumstances:
- When a user deletes their content within the application,
- Upon receiving a data removal request from a firm admin,
- Upon contract termination.
Legback’s top priority is confidentiality. For Legback users, we have simplified the due diligence process by offering comprehensive details about our security protocols. Our strong security measures create a transparent standard, ensuring users can confidently trust that their clients’ confidential information remains privileged when transmitted or stored on Legback.
No. Any customization or learning from your specific firms and businesses does not extend to benefiting other companies. This is due to the encryption of all your data, ensuring it is never used to train the underlying public Legback AI.
Certainly, you have the option to upload new files to enhance the data. Additionally, you can customise the privacy settings and access permissions for the files according to your preferences. Your data stays encrypted, ensuring that individuals outside your company cannot access those documents.
Legback is built for law firms while also serving businesses across many industries, including real estate, healthcare, software, pharmacy, energy, furniture, alcoholic beverages, entertainment, education, construction, FMCG, retail, and more. We serve not only legal teams but also non-legal teams aiming to simplify tasks like legal research, document review, and collaboration.
After contract termination, Legback proceeds to delete all data generated and uploaded from their clients. Legback do not own any data and work generated from their clients.
Certainly, Legback provides comprehensive training and support to ensure users can maximize the benefits of the platform.
While it’s recommended to type in precise and detailed questions to Legback, given its expertise as a well-trained AI model in the legal field, it often comprehends effectively even when users input information in broken English.
Legback uses GPT-4, a robust large language model capable of reading and writing at a post-graduate level across numerous languages. While legal professionals can certainly benefit from Legback’s advanced language capabilities, we currently recommend using English and Vietnamese.